Terms & Conditions

1. Agreement To These Terms

These Terms and Conditions (the “Terms”) are a binding agreement between you and Rul Health LLC (“Rūl,” “we,” “us,” or “our”) and govern your access to and use of rulhealth.com, any subdomain, and any related services, content, tools and applications we make available (together, the “Services”).

By accessing or using the Services, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Services.

2. What Rūl Is — And Is Not

Rūl is a technology and administrative platform. We are not a medical practice, a pharmacy, or a laboratory, and we do not practice medicine, pharmacy or laboratory science.

Clinical services offered through the Services are provided by independent, state-licensed healthcare providers who exercise their own independent professional judgment. Prescription medications are dispensed by independent, state-licensed 503A compounding pharmacies. Laboratory testing, where offered, is performed by independent laboratories. These are separate entities and are solely responsible for the professional services they provide.

Your relationship for clinical care is with the treating provider, not with Rūl. Nothing on the Services constitutes medical advice, diagnosis or treatment.

3. Not For Emergencies

The Services are not designed for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately. If you are experiencing a mental health crisis, call or text 988 (the Suicide and Crisis Lifeline).

Do not use the Services to communicate urgent or time-sensitive medical information.

4. Eligibility

You must be at least 18 years old and physically located in the United States to use the Services. By using the Services you represent that you meet these requirements and that all information you provide is truthful, accurate and complete.

Availability of any particular therapy depends on your assessment, your provider's clinical judgment, state law, and pharmacy capability. Not every therapy is available to every patient in every state.

5. Telehealth Consent

Care delivered through the Services may be provided asynchronously — meaning your provider reviews the information you submit and responds without a live visit — or synchronously, depending on state requirements and clinical circumstances.

Before treatment, you will be asked to review and accept a separate informed consent to telehealth. That consent describes the benefits and limitations of telehealth, including that a provider cannot physically examine you and that some conditions cannot be safely assessed remotely.

You may withdraw consent to telehealth at any time, though doing so may end your ability to receive care through the Services.

6. Compounded Medications

Some medications available through the Services are compounded. Compounded medications are not approved by the U.S. Food and Drug Administration. The FDA does not review compounded drugs for safety, effectiveness or quality before they are marketed.

Compounded medications are prepared by a state-licensed compounding pharmacy under Section 503A of the Federal Food, Drug, and Cosmetic Act, for an individual patient, pursuant to a valid prescription. FDA's stated position is that compounded drugs should be used by patients whose medical needs cannot be met by an FDA-approved drug.

Your provider is responsible for determining whether a compounded medication is appropriate for you and for discussing the FDA-approved alternatives with you. You should raise any questions about this with your provider before beginning treatment.

7. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@rulhealth.com if you believe your account has been compromised.

You may not share your account, create an account on behalf of another person without authority, or use another person's identity or payment method.

8. Pricing, Payment And Subscriptions

Prices shown on the Services are in U.S. dollars and are subject to change. Prices for medications do not include the provider fee or shipping unless stated. Fees quoted by any pricing tool on the Services are estimates only and are not an offer, a guarantee of eligibility, or a quote for a specific prescription.

Multi-month plans are charged once, upfront, for the full term you select. They do not renew automatically. When a term ends, nothing further is charged unless you place a new order.

You may cancel at any time before your order ships by emailing support@rulhealth.com. If your order has not yet been dispensed by the pharmacy, we will cancel it and refund you in full. Once a prescription has been dispensed it cannot be cancelled or returned — see Section 9.

You authorize us and our payment processors to charge your chosen payment method for all amounts due. If a payment fails, we may suspend or cancel your order.

9. Shipping And Returns

Prescription medications are shipped to the address you provide. We cannot ship to P.O. boxes. Delivery timelines are estimates and depend on provider review, pharmacy processing and carrier performance.

For safety reasons, and consistent with pharmacy law in most states, prescription medications generally cannot be returned, exchanged or refunded once dispensed. If your order arrives damaged, incorrect or compromised, contact us at support@rulhealth.com promptly and we will work with the dispensing pharmacy to resolve it.

10. Acceptable Use

You agree not to: use the Services for any unlawful purpose; provide false information in an assessment; attempt to obtain a prescription for someone other than yourself; resell, transfer or distribute any medication obtained through the Services; scrape, reverse engineer, or interfere with the Services or their security; or upload malicious code.

Diverting, sharing or reselling prescription medication is unlawful and dangerous. We will terminate accounts we believe are engaged in it.

11. Intellectual Property

The Services, including all text, design, graphics, photographs, logos and software, are owned by Rul Health LLC or its licensors and are protected by intellectual property laws. “Rūl” and the Rūl logo are trademarks of Rul Health LLC.

We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Services for your personal, non-commercial use. All other rights are reserved.

12. Content You Provide

If you submit reviews, testimonials, photographs or other content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content in connection with the Services. You represent that you own or have the rights to the content you submit.

We may remove content at our discretion. We do not publish testimonials that we know to be inauthentic.

13. Third-Party Links And Services

The Services may link to third-party websites, including the primary medical literature we cite in our editorial content. We provide those links for reference and do not control or endorse third-party content.

14. Disclaimers

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted or error-free, or that any particular clinical outcome will result from treatment. Individual results vary. Editorial content on the Services is educational and is not a substitute for advice from your own healthcare provider.

Nothing in these Terms limits the professional responsibilities of the independent providers and pharmacies who deliver clinical services.

15. Limitation Of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUL HEALTH LLC AND ITS OFFICERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING HERE LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

16. Indemnification

You agree to indemnify and hold harmless Rul Health LLC from any claim, loss, liability or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Services, or your violation of any law or third-party right.

17. Dispute Resolution And Arbitration

Please read this section carefully. It affects how disputes between you and Rul Health LLC are resolved, and it limits your ability to bring a lawsuit in court or to participate in a class action.

Informal resolution first. Before starting an arbitration, you agree to contact us at support@rulhealth.com with a written description of the dispute and the relief you are seeking, and to give us sixty (60) days to resolve it informally. We will do the same before bringing any claim against you. Many disputes are resolved at this stage, and this step costs you nothing.

Agreement to arbitrate. If we cannot resolve a dispute informally, you and Rul Health LLC agree that any dispute, claim or controversy arising out of or relating to these Terms or to the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitrator, and not any federal, state or local court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability or formation of this agreement to arbitrate, except that a court has exclusive authority to decide any challenge to the class-action waiver below. The Federal Arbitration Act governs this section.

Class-action waiver. You and Rul Health LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If this class-action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request must proceed in court and be severed from the arbitration; the remainder of this section continues to apply to all other claims.

Your right to opt out — 30 days. You may decline this agreement to arbitrate and the class-action waiver. To do so, send written notice within thirty (30) days of first accepting these Terms to support@rulhealth.com with the subject line “Arbitration Opt-Out,” stating your full name, the email address on your account, and that you wish to opt out of arbitration. Opting out affects nothing else: it will not change your access to the Services, your pricing, or your care in any way, and the rest of these Terms still applies. If you do not opt out within thirty days, you agree to arbitration as described above.

What is not covered. Nothing in this section prevents either party from bringing an individual claim in small-claims court, from seeking injunctive or other equitable relief in court to protect intellectual property rights, or from reporting a concern to any federal, state or local agency. Nothing in these Terms waives any right that cannot be waived as a matter of law, including any non-waivable right to bring a claim before a government agency.

Arbitration procedure and costs. The arbitration will be conducted by a single arbitrator. Unless you and we agree otherwise, any in-person hearing will take place in the county where you live, or it may be conducted by telephone, video or on written submissions. Where the AAA Consumer Arbitration Rules require us to pay the filing, administration and arbitrator fees, we will do so. The arbitrator may award any relief that a court could award to you individually, including attorneys' fees where authorised by law.

Changes to this section. If we make a material change to this arbitration section after you accept these Terms, that change will not apply to any dispute for which we had actual notice before the change took effect, and you will have a fresh thirty-day window to opt out of the amended terms.

Governing law and venue. These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration, you and Rul Health LLC consent to the exclusive jurisdiction and venue of the state and federal courts located in Wyoming.

Survival and severability. This section survives termination of these Terms and any closure of your account. If any part of this section is found unenforceable, that part is severed and the remainder stays in force.

18. Changes, Termination And Contact

We may modify these Terms. If we make material changes we will update the effective date and, where required, provide notice. Continued use after changes take effect constitutes acceptance.

We may suspend or terminate your access to the Services at any time, with or without cause. Sections that by their nature should survive termination will survive.

Questions about these Terms: Rul Health LLC, support@rulhealth.com.